Technical Support

Please check our Frequently Asked Questions page before contacting our support team. If you cannot find your answer from the FAQ page, please enter your query here.

This form will only be sent if a valid email address has been inserted in the 'email' box.
Please provide your Name, Email address, Phone number and your Client ID (if you are a registered user). The Client ID# can be found in your Order Confirmation email when you registered the software.
For other enquiries, please click here.

Please fill in all of the required items marked in * and provide as much extra information as possible.

Contact Information
Name*
Email*
Confirm Email*
Phone Number
Client ID	(If you are registered user)
Website URL

Product Information
Product name*
Version number*	(In the program click Help menu -> About to find the version #)

Environment Information
Internet type*
Operating System*
Do you have proxy server?	(If 'Yes' did you setup correct proxy server setting under File -> Configuration window)
Are you behind the Firewall?

Problem Information
Subject*
Did you follow the instructions in the Help file.*
Have you tried FAQ & knowledge Base Information.*

Please enter the information regarding your problem
Please include complete error messages, if applicable

Important Notes

Please attach and send an "error.log" file to . This file can be found in the same directory of your application. For example, by default the error.log file for Submission v7.0 is in C:\program files\dynamic\dynamic submission v7\error.log.

For problems regarding Mail Communicator™ please send us the "sendmail.log" file, which is located in the same directory of your application i.e.C:\program files\dynamic\mail communicator\logs\sendmail.log